Question 1

How do I make a reservation?

Accepted Answer

You can reserve a car online by selecting your pickup and return dates, choosing a vehicle category, and completing the booking form. We do support highly secure online payments and you may expect to receive the confirmation email and relevant data via email promptly after finishing the reservation process.
Alternatively, you may reach out via phone or whatsapp and our team will support you on making a reservation.

Question 2

Can I modify or cancel my booking?

Accepted Answer

You can view your booking status and details by using check reservation section. In case your plans change you may reach out to our team via contact page to request a booking modification. Please note that any change in your current booking is subject to availability, seasonality and pricing fluctuations. It is also possible to cancel a reservation. Cancellation policies apply according to our rental terms and conditions.

Question 3

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible so you can secure the best availability and rates. During the peak travel months, options might be limited and it might cost you more.

Question 4

What information do I need to make a booking?

Accepted Answer

You typically need your full name, contact details, valid driving license information, and a preferred payment method (Credit/Debit Card)

Question 5

What vehicle types are available?

Accepted Answer

Our fleet includes mini, economy, compact cars, sedans, SUVs, and family-friendly options. Availability may vary by location and date.

Question 6

Are your vehicles automatic or manual?

Accepted Answer

We offer both automatic and manual transmission vehicles. Transmission type is shown and can be filtered during the selection process.

Question 7

Are vehicles regularly serviced?

Accepted Answer

Yes. All vehicles follow scheduled maintenance and safety checks to ensure reliable performance.

Question 8

Can I request a specific car model?

Accepted Answer

Bookings are usually confirmed by category but you may request a specific vehicle by reaching out to our team here . Please note that all vehicles are subject to availability. In case we do not match your request, we can offer an alternative.

Question 9

Which payment methods do you accept?

Accepted Answer

We accept major debit and credit cards issued by providers such as Visa, Mastercard and Amex. Additional methods may be available depending on booking channel and location. In case you have a specific request please reach out to our team here .

Question 10

Is a security deposit required?

Accepted Answer

Yes, a refundable security deposit is generally pre-authorized at pickup. The amount depends on vehicle category and coverage choice. All the details are shown up front in the reservation process.

Question 11

What is included in the rental price?

Accepted Answer

The base rate usually includes standard mileage terms, mandatory local taxes, and basic coverage with applicable excess. Exact inclusions are shown in terms and conditions before confirmation.

Question 12

Are there extra fees I should know about?

Accepted Answer

Possible extras include add-ons, late return fees, fuel differences, or cross-border options where applicable. However most of these extra fees are selectable during the reservation process and all the T&C are listed before the final confirmation. All this process it to ensure there are no surprises later.

Question 13

What insurance is included by default?

Accepted Answer

Standard protection is included with most bookings. Coverage limits and exclusions are listed in your rental terms during the reservation process.

Question 14

Can I upgrade my coverage?

Accepted Answer

Yes. You can add enhanced protection options during booking or at pickup, subject to availability. You may expect reduced security deposit and excess in case of an insurance upgrade. The details are shown up front in the reservation process.

Question 15

What happens if the car is damaged?

Accepted Answer

Please contact support immediately and follow the incident instructions. Charges, if any, depend on your selected coverage and damage assessment.

Question 16

Does insurance cover tires and glass?

Accepted Answer

Tires and glass are covered only if the vehicle has been involved in an accident. Damages to tires or glass occurring independently of an accident are not covered and are considered a responsibility of the driver.

Question 17

What do I need at pickup?

Accepted Answer

Please bring a valid driving license, identification document or passport, and the payment card used for booking. We strongly advise that the payment card is issued under the primary driver's name. In addition please make sure you bring an International Driver's License with you in case the current one does not feature latin characters.

Question 18

Can I pick up and return at different locations?

Accepted Answer

Yes, one-way rentals may be available between selected locations, usually with an additional fee. The pickup and dropoff locations are featured in our search form.

Question 19

What if I return the car late?

Accepted Answer

Late returns may result in additional charges. We offer a grace period of 2 hours for our customers before resulting in an additional charge. Please contact our team beforehand if you think there will be delays in your return.

Question 20

Do you offer airport pickup and return?

Accepted Answer

Yes, airport pickup and return are available free of charge during our normal working hours (Mon-Sun from 08:00 to 20:00). Pickup and dropoff out of hours is also possible but it will incur an additional charge. All details will be shown upfront during the reservation process.

Question 21

How can I contact support during a rental?

Accepted Answer

You can reach our support team through the contact page, phone channels, or booking assistance links provided in your confirmation.

Question 22

What should I do in case of an accident?

Accepted Answer

Ensure safety first, contact local authorities immeditely, and inform our support team immediately for next steps.

Question 23

Where can I find the emergency numbers?

Accepted Answer

There are four numbers that can help in case of an emergency. Police: call 129 Firefighter: call 128 Ambulance: call 127 Traffic Police/Patrol: call 126

Question 24

Do you provide roadside assistance?

Accepted Answer

Yes, roadside assistance is available. Service scope and response terms depend on your rental agreement.

Question 25

Can I request an invoice after my rental?

Accepted Answer

Yes. You can request an invoice from support and we will provide it using your booking details.

Frequently Asked Questions

Booking & Reservations

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